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Terms & Conditions

1.- TURISMO MEDICO DE YUCATAN, S.A. DE C.V. Is a company legally constituted in accordance with the laws of the United Mexican States, as stated in the Public Deed number one hundred and sixty five dated the twenty seventh day of the month of May of the year two thousand and sixteen, granted before the attorney at law, Ana Luisa Lopez Pavón, holder of the Notary Public Office Number seventeen of the State, which is registered under the electronic mercantile file N-2016013835 (N hyphen two zero one six zero one three eight three five) in the Public Registry of the Land and Commerce of the State of Yucatan.

2.- TURISMO MEDICO DE YUCATAN, S.A. DE C.V. Reserves the rigth of change the prices if they are not prepaid i without prior notice.

3.- TURISMO MEDICO DE YUCATAN, S.A. DE C.V. offers and sells only the services of facilitation and coordination with the doctor and the hotel that the costumer picked. the Company will be able to charge extra costs if the costumer wants any other products that are not in the services that the costumer chose before. The company does not perform any medical procedure, therefore the company won’t be responable for any bad practice, negligence, or any consequence caused by any medical procedure.

A medical review prior to the procedure will be carried out by the doctor selected by the client. The doctor reserves the right to make mediceal procedures to the client or not according to his professional judgment. The purchase of the intermediation service does not guarantee that the medical service will be performed. If the medical service is not carried out by the doctor or the client, there will be no reimbursement for the services of the company. No procedure will be charged until the doctor agree to perform the medical procedure.

4.- TURISMO MEDICO DE YUCATAN, S.A. DE C.V. Is the owner of the Brand “YUCARE YUCATAN MEDICAL TOURISM” registered by the register number 1717192 ( one seven one seven one nine two) and the file number 1798699 (one seven nine eight six nine nine) according to the intelectual property law of the United Mexican States.

5.- CANCELLATION POLICIES.- The costumer will be able to cancel or change his/her booked trip (according to aviability) 60 hours before arriving in Mérida; Yucatán, México getting all their paids back. If the cancellation or the changes occurs between 59:59 and 24 hours before the costumer arrival, the company only would give the 50% of the paids. If the cancellation occurs between 23:59 hours and the arrived, the company wouldn´t give the paids back to the costumer.

6.- TURISMO MEDICO DE YUCATAN, S.A. DE C.V. does not assume responsibility to the client in case of force majeure or fortuitous event during the trip (accidents, strikes, riots, earthquakes, climatic factors, security conditions, political factors, denial of entry permits, health issues, among others), or simply in order to ensure the success of the plan, the company may modify, replace, or cancel itineraries, dates, hotels, optional services, whatever is accepted by the client at the time of acquiring the services. The reimbursement policies for the services will be 50% if they happen 60 hours or less before the arrival time of the client. In case of being 60 hours or more, 100% will be refundable. The reimbursement to any place, is made within 30 business days following the date.

7.- TURISMO MEDICO DE YUCATAN, S.A. DE C.V. is exempt from liability to users in events such as delays or unforeseen changes in the schedules of flights arranged by air transport companies, shipping companies, tour operators, etc., and the procedure to make cash returns effective. events, or due to force majeure or fortuitous events.

8.- TURISMO MEDICO DE YUCATAN. S.A. DE C.V. is exempt from liability in the face of legal issues or other inconveniences in which the user may be involved, as well as against the personal expenses incurred by the passenger for this reason.

9.- RESPONSIBILITY OF THE USER: responsibilities and manifestations of the users are: a) To have all the legal and necessary documents with minimum validity as stipulated by the destination country.

10.- HEALTH CARE FACILITATION SERVICE.- The facilitation services offered by TURISMO MEDICO de YUCATAN SA DE CV do not represent any cost for the patient or client. This service consist on: coordinate, search, provide and book any service requested by the patient or client from doctors, clinics and hospitals affiliated to TURISMO MEDICO DE YUCATAN SA DE CV. Coordinate, search, provide and book any service offered by a hotel or accommodation provider requested by the patient or client. Coordinate, search, provide and book any service offered by an airline requested by the patient or client. Coordinate, search, provide and book any service offered by a tour operator requested by the patient or client. Coordinate, search, provide and book any service offered by a car rental requested by the patient or client. The cost of service form any provider will be notified to the patient or client and it would be payed by the patient or client directly to the selected provider under its own conditions. TURISMO MEDICO DE YUCATAN SA DE CV does not take any responsibilities from the goods and services offered by the providers that are selected by the patients or clients.